KIOSK Council – Glen Haven Manor

Minutes

Wednesday, December 13, 2023
2:00 p.m. – 2:30 p.m.

Bluenose Dock

	Items	Discussion Points	Action/Approvals
1.0	Attendance	Scott Langille, Recreation Programmer Kennedy Peters, Recreation Programmer Gwen Savage, Recreation Programmer Felicia MacKay, Recreation Programmer Klorissa Farnsworth, Recreation Programmer Alana Rondeau, Director of Quality & Program Support Tamara MacDougall, Social Worker Steve Scannell, Administrator 23 Residents
2.0	Welcome & Call to Order	Brian Findlay, Resident Council President Kennedy Peters, Recreation Programmer
3.0	Approval of Agenda/Minutes	On motion by John Swift and seconded by Geraldine Harris the agenda was approved. On motion by Geraldine Harris and seconded by John Swift, the Minutes were approved as read by Alana Rondeau.
4.0	Old Business	4.1 Nil
5.0	New Business	5.1 Alana Rondeau presented the residents with the results of our accreditation survey that took place on October 23^rd-25^th, 2023. We received a survey result of Accredited, which we were very proud to have achieved. The overall scores were: 88.7% for Governance and Leadership, 83.3% for Delivery of Care Models, 100% for Emergency and Disaster Management, 87.9% for Infection Prevention & Control, 86.6% for Medication Management, and 91.8% for Residents’ Care Experience. The comments received from the surveyors were very positive noting the organization worked very diligently to prepare for the accreditation process, and residents, families and staff were well-prepared to receive the surveyors and were highly responsive to their questions. 5.2 Alana Rondeau welcomed Tamara MacDougall our new Social Worker and Felicia MacKay our new Recreation Programmer to our team. 5.3 Alana Rondeau advised residents that the COVID Booster and Flu Shots are now available for all residents. Many have already received same, but if anyone is wishing to receive theirs to please speak with the Nurse on your floor. 5.4 Alana Rondeau asked if there was any interest in receiving any Computer or IT Training (like IPads, Cellphones, etc). If there is any future interest, residents can bring that forward to the Recreation Programmers. 5.5 Kennedy Peters shared the upcoming events on the Recreation Calendar which include some upcoming music events, bell choirs, dance group, some fun Christmas activities, and the monthly birthday bash.	No interest expressed by residents to receive any Computer or IT Training.
6.0	Information Session	Alana Rondeau led the idea generating session for the new build, asking residents what they would like to see as residents of the new “Glen Haven”. Suggestions received were: § Private Rooms § Thermostat Controlled Rooms § Smaller Dining Tables (current rounds too large) § Lamps or better night lights for reading § Bank Machine § Audio/TV Hook Ups in rooms § Suggestion Box § Hairdressing Salon § More Activity Space – better shape (Square not long rectangle space)
7.0	“Savour the Moments.” Joke of the Day!	Tamara MacDougall, Social Worker shared two Christmas Themed jokes
8.0	Correspondence	Nil
9.0	Lucky Spot	There were two lucky spots this week- John and
10.0	Adjournment	On motion by John Swift and seconded by Alana Rondeau, the Meeting was adjourned.

Next Meeting: Wednesday January 10th , 2024 at 2:00 pm

RESIDENT COUNCIL

Minutes

Wednesday, January 10, 2024
2:00 p.m. – 2:30 p.m.

Bluenose Dock

	Items	Discussion Points	Action/Approvals
1.0	Attendance	Scott Langille, Recreation Programmer Kennedy Peters, Recreation Programmer Felicia MacKay, Recreation Programmer Klorissa Farnsworth, Recreation Programmer Tamara MacDougall, Social Worker Steve Scannell, Administrator 17 Residents
2.0	Welcome & Call to Order	Brian Findlay, Resident Council President Scott Langille, Recreation Programmer
3.0	Approval of Agenda/Minutes	On motion by John Swift and seconded by Kenneth Murray the agenda was approved. On motion by Kenneth Murray and seconded by John Swift, the Minutes were approved as read by Kennedy Peters.
4.0	Old Business	4.1 Staff Directory passed out and read by Brian Findlay.
5.0	New Business	5.1 Pet visiting guidelines deferred until next meeting. 5.2 Music Therapy with Klorisssa is continuing, the residents would like more fiddle music. 5.3 Scott went over the upcoming recreation calendar with some highlights such as the upcoming music events, the new band coming in the Cherry Chimes, hockey games, karaoke and the monthly birthday bash at the end of the month. 5.4 Programming suggestions offered were students to come in and give recitals, when practicing for concerts, artists to come in and showcase their work here, curling.
6.0	Information Session	Tamara MacDougall led the idea generating session The grief support group. § The residents did not have any input to provide for this support group. § I suggested doing an information on the stages of grief and information on what to expect during each stage and got a few head nods from the group.
7.0	“Savour the Moments.” Joke of the Day!	Scott provided 3 jokes today.
8.0	Correspondence	We discussed the Patchwork newsletter, and it was suggested to put it on the bulletin board in case someone didn’t get a copy or loses theirs.
9.0	Lucky Spot	There were three lucky spots this week. 1. Margaret Pettipas 2. John Swift 3. Doris Fleury
10.0	Adjournment	On motion by John Swift and seconded by Kenneth Murray the Meeting was adjourned.

Next Meeting: Wednesday February 14th at 2:00 pm

RESIDENT COUNCIL

Minutes

Wednesday, February 14, 2024
2:00 p.m. – 2:30 p.m.

Bluenose Dock

Postponed due to snow storm

Next Meeting: Wednesday March 10th, 2024 at 2:00 pm

RESIDENT COUNCIL

Minutes

Wednesday, March 13, 2024
2:00 p.m. – 2:30 p.m.

Bluenose Dock

	Items	Discussion Points	Action/Approvals
1.0	Attendance	Scott Langille, Recreation Programmer Kennedy Peters, Recreation Programmer Felicia MacKay, Recreation Programmer Gwen Savage, Recreation Programmer Alana Rondeau, Director of Quality & Program Support Steve Scannell, Administrator 17 Residents
2.0	Welcome & Call to Order	Brian Findlay, Resident Council President Kennedy Peters, Recreation Programmer
3.0	Approval of Agenda/Minutes	On motion by John Swift and seconded by Kenneth Murray the agenda was approved. On motion by Geraldine Harris and seconded by Pearl Conway, the Minutes were approved as read by Alana Rondeau.
4.0	Old Business	4.1 Nil
5.0	New Business	5.1 Alana Rondeau reminded all the residents about our Resident Satisfaction Survey that was being passed out by Tamara MacDougall, our Social Worker. If any resident has not had the opportunity to fill out the survey or would like any assistance, please let me know, as we wish to close the survey and present the results to you next month. 5.2 Alana Rondeau wanted to remind all the residents about the bi-weekly Grief Support Group that is held every other Friday with Tamara MacDougall. This group is open to anyone, and we encourage anyone struggling with grief/loss to let the Nursing Team know or Tamara. 5.3 Kennedy Peters went over the upcoming recreation calendar with some highlights such as International Women’s Day guest speaker, the St. Patrick’s Day Pub, musical entertainment from Joyce & John, Prime timers and Gerald. There will also be Bingo, the Birthday Bash and some Easter Festivities. At the end of the month we will also be hosting a Memorial Service on the 27^th of March, and will be booking a shopping trip either on the 9^th or the 16^th of April.	L.H. states she has not received survey and would like to complete one. K.P. advised Recreation will add this to their monthly calendars to ensure residents know when it is happening. J.T would like to go on the shopping trip.
6.0	Information Session	Steve Scannell led the Strategic Planning Visioning Session for Glen Haven Manor 2024-2028. Steve led the session with a question about the Mission and Vision of GHM and if it still resonated, or if anything should change. All residents acknowledged that the Mission resonates with them, and they see no required changes. The Vision for Glen Haven Manor the residents felt should reflect some light heartedness, some social ability, and respect. The current Values for Glen Haven Manor were reviewed by Steve. The residents felt the values they hold in the highest regard were respect, listening, compassion and caring, and comfort. Finally Steve reviewed the core priorities and asked for input on future priorities. The residents liked the priorities for Resident Focus and Safety.	M.M. advised can not always hear the announcements the first time to ask that people repeat the announcements so residents can hear.
7.0	“Savour the Moments.” Joke of the Day!	Gwen Savage provided the joke of the day.
8.0	Correspondence	Gwen Savage read a letter we received from our pen pals at Westford Nursing Home in Port Elquin, NB Also received an invitation to Bowl for Kids on May 4^th for Big Brothers Big Sisters.
9.0	Lucky Spot	There were three lucky spots this week. 1. Mary MacKinnon 2. John Swift
10.0	Adjournment	On motion by John Swift and seconded by Kenneth Murray the Meeting was adjourned.

Next Meeting: Wednesday April 10th, 2024 at 2:00 pm

RESIDENT COUNCIL

Minutes

Wednesday, April 10, 2024
2:00 p.m. – 2:30 p.m.

Bluenose Dock

	Items	Discussion Points	Action/Approvals
1.0	Attendance	Scott Langille, Recreation Programmer Kennedy Peters, Recreation Programmer Felicia MacKay, Recreation Programmer Gwen Savage, Recreation Programmer Tamara MacDougall, Social Worker Pauline Marks, Dietitian and Director of Support Services Alana Rondeau, Director of Quality & Program Support Steve Scannell, Administrator 13 Residents
2.0	Welcome & Call to Order	Brian Findlay, Resident Council President Kennedy Peters, Recreation Programmer
3.0	Approval of Agenda/Minutes	On motion by John Swift and seconded by Kenneth Murray the agenda was approved. On motion by John Swift and seconded by Kenneth Murray, the Minutes were approved as read by Alana Rondeau.
4.0	Old Business	4.1 Nil
5.0	New Business	5.1 Pauline Marks, Dietitian and Director of Support Services reviewed the new Spring/Summer Menu that started this past Sunday April 7^th, 2024. The menu includes more cold plates with shaved turkey and roast beef, also has new homemade soups and recipes like pineapple salsa chicken, beef stroganoff, salmon. Desserts on Spring/Summer menu include more seasonal items like fresh berries. We will also be having monthly theme dinners for example Mother’s Day or in the summer BBQ’s and Corn on the Cob. 5.2 Alana Rondeau reviewed the results of the Resident Satisfaction Survey that was concluded in March 2024. The results of the survey were overall very positive, but the questions that scored the lowest satisfaction score were in relation to Laundry, Recreation Activities and the Nurse Practitioner. In an effort to improve those areas we have created an Action Plan to address those items which includes Lost and Found Laundry Days for residents and families, more face to face time with the Nurse Practitioner, and increasing activities of demand according to the survey into our Monthly Activity Calendars which included more bingo and card games. 5.3 Kennedy Peters went over the upcoming recreation calendar with some highlights such as April Fools Joke, Western Movies, Guided Meditation, Knitting Club, Card Games, Gardening as well as musical entertainment from Joyce & John, Prime timers and Gerald. There will also be Bingo, the Birthday Bash and a shopping trip next week.	Other activities of interest expressed at Resident Council included Baseball Games, Floor Curling and Gardening. Recreation Department to follow up.
6.0	Information Session	Tamara MacDougall reviewed the Protection for Persons in Care Act and the types of Abuse that residents are protected from in the Act. Tamara also reviewed how to report any allegations of abuse which is a 1-800 phone number, that anyone can use to report but also that the Administrator and the Director of Care have a responsibility to report on, if any abuse is suspected.
7.0	“Savour the Moments.” Joke of the Day!	Kennedy Peters provided the joke of the day which were jokes related to the Eclipse which occurred the past Monday.
8.0	Correspondence	Kennedy shared the Patchwork Newsletter that was finalized for April, May and June 2024. Copies were provided for anyone interested.
9.0	Lucky Spot	There were two lucky spots this week. 1. Rocklyn 2. Kenneth
10.0	Adjournment	On motion by John Swift and seconded by Kenneth Murray the Meeting was adjourned.

Next Meeting: Wednesday May 15, 2024 at 2:30 pm

RESIDENT COUNCIL

Minutes

Wednesday, April 10, 2024
2:00 p.m. – 2:30 p.m.

Bluenose Dock

	Items	Discussion Points	Action/Approvals
1.0	Attendance	Scott Langille, Recreation Programmer Kennedy Peters, Recreation Programmer Felicia MacKay, Recreation Programmer Gwen Savage, Recreation Programmer Tamara MacDougall, Social Worker Pauline Marks, Dietitian and Director of Support Services Alana Rondeau, Director of Quality & Program Support Steve Scannell, Administrator 13 Residents
2.0	Welcome & Call to Order	Brian Findlay, Resident Council President Kennedy Peters, Recreation Programmer
3.0	Approval of Agenda/Minutes	On motion by John Swift and seconded by Kenneth Murray the agenda was approved. On motion by John Swift and seconded by Kenneth Murray, the Minutes were approved as read by Alana Rondeau.
4.0	Old Business	4.1 Nil
5.0	New Business	5.1 Pauline Marks, Dietitian and Director of Support Services reviewed the new Spring/Summer Menu that started this past Sunday April 7^th, 2024. The menu includes more cold plates with shaved turkey and roast beef, also has new homemade soups and recipes like pineapple salsa chicken, beef stroganoff, salmon. Desserts on Spring/Summer menu include more seasonal items like fresh berries. We will also be having monthly theme dinners for example Mother’s Day or in the summer BBQ’s and Corn on the Cob. 5.2 Alana Rondeau reviewed the results of the Resident Satisfaction Survey that was concluded in March 2024. The results of the survey were overall very positive, but the questions that scored the lowest satisfaction score were in relation to Laundry, Recreation Activities and the Nurse Practitioner. In an effort to improve those areas we have created an Action Plan to address those items which includes Lost and Found Laundry Days for residents and families, more face to face time with the Nurse Practitioner, and increasing activities of demand according to the survey into our Monthly Activity Calendars which included more bingo and card games. 5.3 Kennedy Peters went over the upcoming recreation calendar with some highlights such as April Fools Joke, Western Movies, Guided Meditation, Knitting Club, Card Games, Gardening as well as musical entertainment from Joyce & John, Prime timers and Gerald. There will also be Bingo, the Birthday Bash and a shopping trip next week.	Other activities of interest expressed at Resident Council included Baseball Games, Floor Curling and Gardening. Recreation Department to follow up.
6.0	Information Session	Tamara MacDougall reviewed the Protection for Persons in Care Act and the types of Abuse that residents are protected from in the Act. Tamara also reviewed how to report any allegations of abuse which is a 1-800 phone number, that anyone can use to report but also that the Administrator and the Director of Care have a responsibility to report on, if any abuse is suspected.
7.0	“Savour the Moments.” Joke of the Day!	Kennedy Peters provided the joke of the day which were jokes related to the Eclipse which occurred the past Monday.
8.0	Correspondence	Kennedy shared the Patchwork Newsletter that was finalized for April, May and June 2024. Copies were provided for anyone interested.
9.0	Lucky Spot	There were two lucky spots this week. 1. Rocklyn 2. Kenneth
10.0	Adjournment	On motion by John Swift and seconded by Kenneth Murray the Meeting was adjourned.

Next Meeting: Wednesday May 15, 2024 at 2:30 pm